The review considers:

  • the material that was available to the original decision maker at the time the decision was made, and
  • new, relevant information that has become available since that decision, including information provided by you.

The reviewer may contact you to seek clarification or additional information. In these circumstances, the reviewer will indicate the timeframe for you to provide the information, and the review process stops until you provide the information or the timeframe expires (whichever occurs first).

A reviewer can also speak to the original decision maker and other relevant people, including experts if it’s a technical issue. They may also refer to written documents such as codes of practice or industry standards.

Sometimes a reviewer might arrange a meeting with you or a visit to the workplace if they think it’s necessary to help them make their decision and if it can be done within the timeframe.

The reviewer then decides, in light of all the material, what decision is the most appropriate, by:

  • the original decision, or
  • the original decision, or
  • aside the original decision and substituting another decision.

You will be advised in writing of the reviewer’s decision and the reasons for the decision.